Copyright Notice

Solfigo (hereinafter referred to as “we,” “us,” or “our”) respects intellectual property rights, including copyrights, trademarks, patents, design rights, and trade secrets, and is committed to complying with applicable intellectual property laws. All content on our website, including but not limited to product images, descriptions, logos, videos, graphics, designs, and text, is protected by applicable intellectual property laws and belongs to Solfigo or authorized third parties. Unauthorized use, reproduction, modification, distribution, or other infringement may result in legal liability.

If you are the legitimate owner of an intellectual property right or an authorized representative and believe that any content, product image, design, or material on solfigo.com infringes your legal rights, please contact us promptly. We will review legitimate complaints in good faith and take appropriate measures, such as removing infringing content or suspending related product listings, where necessary.

How to Submit an Infringement Complaint

To help us process your complaint efficiently, please send an email to support@solfigo.com with the following information:

Proof of Ownership:
Documentation verifying your ownership of the relevant intellectual property, such as a copyright, trademark, patent, or design registration certificate. If you are an authorized representative, please provide appropriate authorization documentation.

Details of Infringement:
A clear description of the allegedly infringing material, the exact URL of the content on our website, and screenshots or other supporting evidence where available. Please also explain how the material infringes your intellectual property rights.

Your Contact Information:
Please provide your full name, company name (if applicable), mailing address, phone number, and valid email address so we can contact you regarding your complaint.

Good Faith Statement:
Please confirm that you have a good-faith belief that the use of the disputed material is not authorized by the intellectual property owner, its agent, or applicable law, and that the information provided in your complaint is accurate and complete.

Identification of the Intellectual Property:
Please provide relevant registration numbers, registration dates, jurisdictions, or other information identifying the intellectual property right involved.

Important Notes

The email address support@solfigo.com is exclusively for intellectual property infringement complaints. For general inquiries regarding orders, products, shipping, returns, or customer service, please contact support@solfigo.com.

We generally aim to acknowledge your complaint within 3 business days and complete a preliminary review within 7–10 business days, depending on the complexity of the case and the information provided. We may contact you if additional information or documentation is required.

Please ensure that all information submitted is true and accurate. False or misleading infringement claims may result in legal consequences under applicable law.

We value the protection of intellectual property and are committed to working with legitimate rights holders to maintain a fair and respectful online shopping environment.

Thank you for your understanding and cooperation.