By placing an order through Solfigo, you agree to the terms below. This policy is designed to ensure that you are clearly aware of our return, refund, and cancellation procedures. These terms apply to most orders shipped to eligible destinations, including the United States and the United Kingdom.
You may request a return within 14 days of receiving your order, provided that the item is unused, undamaged, in its original packaging, and in resellable condition.
Return shipping costs are generally the responsibility of the customer. A restocking fee may apply in certain circumstances, as described below.
You may cancel your order free of charge within 24 hours of placing it.
Please email us at support@solfigo.com with your order number, and we will review your request.
If your order has already been shipped, cancellation may no longer be possible. If you refuse or return a shipped order, applicable return shipping, handling, or other costs may be deducted from your refund.
You may request changes to your order information, such as product options, shipping address, or phone number, within 24 hours of placing your order.
Once your order has been processed or shipped, changes may no longer be possible.
If you wish to return an item purchased from Solfigo, you must initiate the return within 14 days of receipt.
Returned items must be:
Unused and in original condition
Free from damage, stains, odors, or signs of use
Returned in the original packaging, where applicable
Returned with all included accessories and components
Once your return request is approved, you will have 7 days to ship the item back to us.
Items that are damaged, used, altered, or otherwise not in acceptable return condition may be refused.
The right to return does not apply to certain products or orders, including:
Customized or personalized products.
Certain hygiene-sensitive, consumable, or intimate-use products.
Final-sale or clearance items where clearly stated.
Bulk orders of the same item, generally referring to 3 or more units of the same product.
Products that have been used, installed, modified, or damaged after delivery.
Please contact support@solfigo.com if you have questions about whether a particular item is eligible for return.
Original shipping fees, expedited shipping fees, and other non-refundable delivery charges may not be refunded unless the return is due to an error or defective product on our part.
Return shipping costs are generally the responsibility of the customer unless otherwise stated in this policy.
Product colors and appearance may vary slightly due to differences in screen settings, lighting, and other factors. Measurements may also vary slightly due to manual measurement.
Email support@solfigo.com with your order number, the reason for the return, and the item(s) you wish to return.
We will review your request and provide return instructions if approved.
Once approved, you will receive a return authorization email.
Ship the item(s) back within 7 days of return approval.
Provide the return tracking number and supporting photos when requested.
Once we receive the returned item(s), we will inspect them to confirm that they meet our return requirements.
If the return is approved, your refund will be processed to the original payment method.
Please do not send items back without receiving return instructions from us.
Once we receive and inspect the returned item and confirm that it meets our return requirements, we will process the applicable refund.
Refunds will normally be issued to the original payment method.
After the refund is issued, the time required for the funds to appear in your account may vary depending on your payment provider or financial institution.
Due to currency exchange rate fluctuations, the final amount received may differ slightly from the original payment amount.
If you have not received your refund, please first check your bank or payment account.
You may also contact your payment provider or bank, as refunds can require additional processing time.
If you have completed these steps and still cannot locate your refund, please contact us at support@solfigo.com.
We generally do not offer direct exchanges.
If you receive an incorrect, defective, or damaged item, please contact us at support@solfigo.com. Depending on the circumstances, we may offer a replacement, refund, or another appropriate solution.
Any product that arrives damaged or with missing parts should be reported within 48 hours of delivery.
Please take clear photos or videos of:
The damaged product
The outer packaging
The shipping label
Any visible damage to the package
Please keep the original packaging until your claim has been resolved.
After reviewing the information provided, we may offer a replacement, partial refund, full refund, or another appropriate solution depending on the circumstances.
Once an order has been shipped, we are unable to stop the delivery process.
If you refuse delivery, applicable return shipping, storage, handling, and other costs may be deducted from your refund.
We recommend contacting support@solfigo.com before refusing a shipment so that we can review the available options.
If you receive an item that is different from what you ordered, please contact us within 7 days of delivery.
Please provide your order number, photos of the item received, and the shipping label.
After verification, we may provide a replacement or refund as appropriate.
Unless otherwise stated on the applicable product page, products are covered by the warranty or product guarantee provided by the manufacturer or applicable seller.
The warranty generally does not cover damage caused by misuse, accidents, improper installation, unauthorized modifications, negligence, or normal wear and tear.
Please contact support@solfigo.com if you have a warranty-related question about a specific product.
A 20% restocking fee may apply to eligible returns in certain circumstances, including:
Change of mind or buyer's remorse.
The product was purchased by mistake or is no longer needed.
The customer found the same or a similar product at a lower price.
The return is otherwise unrelated to a product defect or an error on our part.
Any applicable restocking fee will be deducted from the refund amount.
If you have any questions about our Return & Refund Policy or encounter an issue with your order, please contact us at:
Our customer support team will respond within 24 hours on business days. Responses during weekends or public holidays may take an additional 24–48 hours.
Please check your inbox and spam folder for our response.
By placing an order through Solfigo, you agree to the terms below. This policy is designed to ensure that you are clearly aware of our return, refund, and cancellation procedures. These terms apply to most orders shipped to eligible destinations, including the United States and the United Kingdom.
You may request a return within 14 days of receiving your order, provided that the item is unused, undamaged, in its original packaging, and in resellable condition.
Return shipping costs are generally the responsibility of the customer. A restocking fee may apply in certain circumstances, as described below.
You may cancel your order free of charge within 24 hours of placing it.
Please email us at support@solfigo.com with your order number, and we will review your request.
If your order has already been shipped, cancellation may no longer be possible. If you refuse or return a shipped order, applicable return shipping, handling, or other costs may be deducted from your refund.
You may request changes to your order information, such as product options, shipping address, or phone number, within 24 hours of placing your order.
Once your order has been processed or shipped, changes may no longer be possible.
If you wish to return an item purchased from Solfigo, you must initiate the return within 14 days of receipt.
Returned items must be:
Unused and in original condition
Free from damage, stains, odors, or signs of use
Returned in the original packaging, where applicable
Returned with all included accessories and components
Once your return request is approved, you will have 7 days to ship the item back to us.
Items that are damaged, used, altered, or otherwise not in acceptable return condition may be refused.
The right to return does not apply to certain products or orders, including:
Customized or personalized products.
Certain hygiene-sensitive, consumable, or intimate-use products.
Final-sale or clearance items where clearly stated.
Bulk orders of the same item, generally referring to 3 or more units of the same product.
Products that have been used, installed, modified, or damaged after delivery.
Please contact support@solfigo.com if you have questions about whether a particular item is eligible for return.
Original shipping fees, expedited shipping fees, and other non-refundable delivery charges may not be refunded unless the return is due to an error or defective product on our part.
Return shipping costs are generally the responsibility of the customer unless otherwise stated in this policy.
Product colors and appearance may vary slightly due to differences in screen settings, lighting, and other factors. Measurements may also vary slightly due to manual measurement.
Email support@solfigo.com with your order number, the reason for the return, and the item(s) you wish to return.
We will review your request and provide return instructions if approved.
Once approved, you will receive a return authorization email.
Ship the item(s) back within 7 days of return approval.
Provide the return tracking number and supporting photos when requested.
Once we receive the returned item(s), we will inspect them to confirm that they meet our return requirements.
If the return is approved, your refund will be processed to the original payment method.
Please do not send items back without receiving return instructions from us.
Once we receive and inspect the returned item and confirm that it meets our return requirements, we will process the applicable refund.
Refunds will normally be issued to the original payment method.
After the refund is issued, the time required for the funds to appear in your account may vary depending on your payment provider or financial institution.
Due to currency exchange rate fluctuations, the final amount received may differ slightly from the original payment amount.
If you have not received your refund, please first check your bank or payment account.
You may also contact your payment provider or bank, as refunds can require additional processing time.
If you have completed these steps and still cannot locate your refund, please contact us at support@solfigo.com.
We generally do not offer direct exchanges.
If you receive an incorrect, defective, or damaged item, please contact us at support@solfigo.com. Depending on the circumstances, we may offer a replacement, refund, or another appropriate solution.
Any product that arrives damaged or with missing parts should be reported within 48 hours of delivery.
Please take clear photos or videos of:
The damaged product
The outer packaging
The shipping label
Any visible damage to the package
Please keep the original packaging until your claim has been resolved.
After reviewing the information provided, we may offer a replacement, partial refund, full refund, or another appropriate solution depending on the circumstances.
Once an order has been shipped, we are unable to stop the delivery process.
If you refuse delivery, applicable return shipping, storage, handling, and other costs may be deducted from your refund.
We recommend contacting support@solfigo.com before refusing a shipment so that we can review the available options.
If you receive an item that is different from what you ordered, please contact us within 7 days of delivery.
Please provide your order number, photos of the item received, and the shipping label.
After verification, we may provide a replacement or refund as appropriate.
Unless otherwise stated on the applicable product page, products are covered by the warranty or product guarantee provided by the manufacturer or applicable seller.
The warranty generally does not cover damage caused by misuse, accidents, improper installation, unauthorized modifications, negligence, or normal wear and tear.
Please contact support@solfigo.com if you have a warranty-related question about a specific product.
A 20% restocking fee may apply to eligible returns in certain circumstances, including:
Change of mind or buyer's remorse.
The product was purchased by mistake or is no longer needed.
The customer found the same or a similar product at a lower price.
The return is otherwise unrelated to a product defect or an error on our part.
Any applicable restocking fee will be deducted from the refund amount.
If you have any questions about our Return & Refund Policy or encounter an issue with your order, please contact us at:
Our customer support team will respond within 24 hours on business days. Responses during weekends or public holidays may take an additional 24–48 hours.
Please check your inbox and spam folder for our response.
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