Privacy Policy

Last Updated: August 10, 2026

Protecting your personal information and respecting your privacy are important to us. We use reasonable security measures to help protect your information while providing a smooth browsing and shopping experience.

This Privacy Policy explains how personal information is collected, used, stored, and protected when you visit, browse, or make a purchase from solfigo.com (the “Site”).

1. Personal Information We Collect

We may collect two main categories of information: Device Information and Order Information.

1.1 Device Information

When you visit or browse our Site, certain information may be collected automatically, including:

Device Information:
Browser type, operating system, device type, and certain device identifiers.

Usage Information:
IP address, time zone, pages viewed, referral sources, and information about how you interact with our Site.

Cookies and Similar Technologies:
We may use cookies, pixels, log files, and similar technologies to remember preferences, improve website functionality, analyze traffic, and understand how visitors use our Site.

You may manage or disable certain cookies through your browser settings. Disabling some cookies may affect the functionality of the Site.

1.2 Order Information

When you place or attempt to place an order, we may collect information you provide, including:

  • Full name

  • Email address

  • Phone number

  • Shipping and billing address

  • Order details

  • Payment-related information

Payment information is processed through secure payment providers. We do not intentionally store complete credit card numbers or other sensitive payment credentials on our servers.

2. How We Use Your Personal Information

We use personal information for legitimate business purposes, including:

2.1 Process and Manage Orders

  • Process payments and confirm orders

  • Arrange shipping and provide tracking information

  • Send order confirmations, receipts, and delivery updates

  • Provide customer service and after-sales support

2.2 Communicate With You

We may use your information to respond to questions, requests, complaints, or customer service inquiries and to provide important information about your orders or our services.

2.3 Prevent Fraud and Protect Our Business

We may use personal information to verify transactions, detect suspicious activity, prevent fraud, and protect our Site, customers, and business from unauthorized or illegal activities.

2.4 Improve Our Website

We may analyze website usage and purchasing activity to improve our products, website functionality, navigation, performance, and overall customer experience.

2.5 Marketing Communications

If you choose to subscribe to our marketing communications, we may send you information about new products, promotions, special offers, or other updates.

You can unsubscribe from marketing emails at any time by using the unsubscribe link included in the email.

We do not sell or rent your personal information.

3. Do Not Track

Our Site may not respond to “Do Not Track” signals or similar mechanisms transmitted by web browsers.

You can manage certain tracking technologies through your browser or device settings.

4. Your Privacy Rights

Depending on your location and applicable law, you may have certain rights regarding your personal information, including:

  • Access: Request access to personal information we hold about you.

  • Correction: Request correction of inaccurate or incomplete information.

  • Deletion: Request deletion of your personal information, subject to applicable legal requirements.

  • Opt-Out: Unsubscribe from marketing communications at any time.

To exercise these rights, please contact us at support@solfigo.com with your name, email address, and order number, if applicable.

We may request additional information to verify your identity before processing certain requests.

5. Data Retention

We retain personal information only for as long as reasonably necessary to provide our services, fulfill orders, maintain business records, prevent fraud, resolve disputes, or comply with applicable legal obligations.

When information is no longer required, we may delete, anonymize, or securely dispose of it in accordance with our policies and applicable law.

6. Data Security

We take reasonable measures to protect your personal information against unauthorized access, disclosure, alteration, or destruction.

These measures may include:

  • Secure and encrypted data transmission

  • Restricted access to personal information

  • Security monitoring and system updates

  • Reasonable administrative and technical safeguards

However, no method of transmission or electronic storage is completely secure. Therefore, we cannot guarantee absolute security of your information.

7. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, services, or applicable laws.

When we make changes, we will update the “Last Updated” date at the top of this page.

We encourage you to review this Privacy Policy periodically to stay informed about how we handle your personal information.

8. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at:

Email: support@solfigo.com

Customer Support Hours: Monday–Friday, excluding public holidays.

We will make reasonable efforts to respond to privacy-related inquiries as soon as possible.

Privacy Policy

Last Updated: August 10, 2026

Protecting your personal information and respecting your privacy are important to us. We use reasonable security measures to help protect your information while providing a smooth browsing and shopping experience.

This Privacy Policy explains how personal information is collected, used, stored, and protected when you visit, browse, or make a purchase from solfigo.com (the “Site”).

1. Personal Information We Collect

We may collect two main categories of information: Device Information and Order Information.

1.1 Device Information

When you visit or browse our Site, certain information may be collected automatically, including:

Device Information:
Browser type, operating system, device type, and certain device identifiers.

Usage Information:
IP address, time zone, pages viewed, referral sources, and information about how you interact with our Site.

Cookies and Similar Technologies:
We may use cookies, pixels, log files, and similar technologies to remember preferences, improve website functionality, analyze traffic, and understand how visitors use our Site.

You may manage or disable certain cookies through your browser settings. Disabling some cookies may affect the functionality of the Site.

1.2 Order Information

When you place or attempt to place an order, we may collect information you provide, including:

  • Full name

  • Email address

  • Phone number

  • Shipping and billing address

  • Order details

  • Payment-related information

Payment information is processed through secure payment providers. We do not intentionally store complete credit card numbers or other sensitive payment credentials on our servers.

2. How We Use Your Personal Information

We use personal information for legitimate business purposes, including:

2.1 Process and Manage Orders

  • Process payments and confirm orders

  • Arrange shipping and provide tracking information

  • Send order confirmations, receipts, and delivery updates

  • Provide customer service and after-sales support

2.2 Communicate With You

We may use your information to respond to questions, requests, complaints, or customer service inquiries and to provide important information about your orders or our services.

2.3 Prevent Fraud and Protect Our Business

We may use personal information to verify transactions, detect suspicious activity, prevent fraud, and protect our Site, customers, and business from unauthorized or illegal activities.

2.4 Improve Our Website

We may analyze website usage and purchasing activity to improve our products, website functionality, navigation, performance, and overall customer experience.

2.5 Marketing Communications

If you choose to subscribe to our marketing communications, we may send you information about new products, promotions, special offers, or other updates.

You can unsubscribe from marketing emails at any time by using the unsubscribe link included in the email.

We do not sell or rent your personal information.

3. Do Not Track

Our Site may not respond to “Do Not Track” signals or similar mechanisms transmitted by web browsers.

You can manage certain tracking technologies through your browser or device settings.

4. Your Privacy Rights

Depending on your location and applicable law, you may have certain rights regarding your personal information, including:

  • Access: Request access to personal information we hold about you.

  • Correction: Request correction of inaccurate or incomplete information.

  • Deletion: Request deletion of your personal information, subject to applicable legal requirements.

  • Opt-Out: Unsubscribe from marketing communications at any time.

To exercise these rights, please contact us at support@solfigo.com with your name, email address, and order number, if applicable.

We may request additional information to verify your identity before processing certain requests.

5. Data Retention

We retain personal information only for as long as reasonably necessary to provide our services, fulfill orders, maintain business records, prevent fraud, resolve disputes, or comply with applicable legal obligations.

When information is no longer required, we may delete, anonymize, or securely dispose of it in accordance with our policies and applicable law.

6. Data Security

We take reasonable measures to protect your personal information against unauthorized access, disclosure, alteration, or destruction.

These measures may include:

  • Secure and encrypted data transmission

  • Restricted access to personal information

  • Security monitoring and system updates

  • Reasonable administrative and technical safeguards

However, no method of transmission or electronic storage is completely secure. Therefore, we cannot guarantee absolute security of your information.

7. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, services, or applicable laws.

When we make changes, we will update the “Last Updated” date at the top of this page.

We encourage you to review this Privacy Policy periodically to stay informed about how we handle your personal information.

8. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at:

Email: support@solfigo.com

Customer Support Hours: Monday–Friday, excluding public holidays.

We will make reasonable efforts to respond to privacy-related inquiries as soon as possible.

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