All of our products are available for shipping to most countries, including the United States and the United Kingdom. This Shipping Policy is designed to help you understand our shipping procedures and delivery terms. By placing an order through Solfigo, you agree to the terms outlined below.
Free Shipping on All Orders
Free shipping is available for most destinations. Certain remote areas or special destinations may be excluded.
Orders placed before 4:00 AM (GMT-6:00) Central Time will begin processing on the same business day. Orders placed after this time will be processed on the next business day.
Orders are processed and shipped from our fulfillment center in Shenzhen, China.
Our warehouse team carefully checks, packs, and prepares each order before shipment. Once your order has been shipped, tracking information will be sent to you by email.
We work with trusted international carriers to provide reliable delivery to customers worldwide.
Free Shipping
Expedited Shipping, where available
Available shipping methods and estimated delivery times will be displayed during checkout.
We may request additional information or verification, including your phone number or shipping address, before accepting or processing an order.
To help prevent fraudulent transactions, we reserve the right to verify payment and order information. We may cancel or refuse an order if it appears suspicious or presents a potential risk of fraud.
Estimated Delivery Time = Processing Time + Shipping Time
Once your order is received, we will:
Verify product availability
Verify shipping information
Confirm applicable shipping requirements
Prepare and dispatch your order
Please make sure your shipping address is complete and accurate. Incorrect or incomplete information may cause delays.
Once your order has shipped, you will receive a shipping confirmation email with your tracking information. Please check your inbox and spam folder.
Free Shipping
Carriers: UPS / FedEx / EMS
Cost: Free
Processing Time: 1–3 Business Days
Shipping Time: 7–15 Business Days
Estimated Total Delivery Time: 8–18 Business Days
Delivery times are estimates only and may vary due to customs clearance, carrier delays, weather, holidays, or other circumstances beyond our control.
For most destinations, customers will not be required to pay additional customs duties or import taxes upon delivery.
However, customs regulations vary by country. In certain cases, local customs authorities may impose additional duties, taxes, or fees. Any such charges, where applicable, may be the responsibility of the customer.
If you have questions about customs requirements in your country, please contact us before placing your order.
Once an order is in transit, we cannot change the delivery address.
If you need to update your shipping address, please contact us within 24 hours of placing your order at support@solfigo.com.
While we will do our best to assist you, address changes cannot be guaranteed once an order has been processed.
If you change your mind before your order has been shipped, you may request cancellation within 24 hours of placing your order.
Once an order has been shipped, cancellation may no longer be possible. In such cases, please refer to our Return & Refund Policy.
If a package is returned because of an incorrect or incomplete shipping address provided by the customer, the customer may be responsible for additional shipping and handling costs.
Once the returned package is received, any applicable refund will be processed in accordance with our Return & Refund Policy, after deducting applicable shipping or handling costs.
After placing an order, you will receive an order confirmation email containing your order number and purchase details.
If you do not receive your confirmation email, please check your spam or junk folder. If it is still missing, contact us at support@solfigo.com with the subject line “Order Confirmation Not Received.”
You can track your order using the tracking number provided in your shipping confirmation email.
If you have not received tracking information within 7 business days, please contact us at support@solfigo.com and we will be happy to assist you.
Once an order has been shipped, we are unable to stop the delivery process.
If you refuse delivery of a package, any applicable shipping, handling, storage, and return costs may be deducted from your refund in accordance with our Return & Refund Policy.
If your package arrives damaged, please take clear photos of the package, shipping label, and product as soon as possible after delivery.
Please contact our customer support team at support@solfigo.com with your order number and supporting photos.
We will review your case and respond as soon as possible.
If you have any questions regarding shipping, delivery, or your order, please contact us at:
Email: support@solfigo.com
Customer Support Hours: Monday–Friday, excluding public holidays.
All of our products are available for shipping to most countries, including the United States and the United Kingdom. This Shipping Policy is designed to help you understand our shipping procedures and delivery terms. By placing an order through Solfigo, you agree to the terms outlined below.
Free Shipping on All Orders
Free shipping is available for most destinations. Certain remote areas or special destinations may be excluded.
Orders placed before 4:00 AM (GMT-6:00) Central Time will begin processing on the same business day. Orders placed after this time will be processed on the next business day.
Orders are processed and shipped from our fulfillment center in Shenzhen, China.
Our warehouse team carefully checks, packs, and prepares each order before shipment. Once your order has been shipped, tracking information will be sent to you by email.
We work with trusted international carriers to provide reliable delivery to customers worldwide.
Free Shipping
Expedited Shipping, where available
Available shipping methods and estimated delivery times will be displayed during checkout.
We may request additional information or verification, including your phone number or shipping address, before accepting or processing an order.
To help prevent fraudulent transactions, we reserve the right to verify payment and order information. We may cancel or refuse an order if it appears suspicious or presents a potential risk of fraud.
Estimated Delivery Time = Processing Time + Shipping Time
Once your order is received, we will:
Verify product availability
Verify shipping information
Confirm applicable shipping requirements
Prepare and dispatch your order
Please make sure your shipping address is complete and accurate. Incorrect or incomplete information may cause delays.
Once your order has shipped, you will receive a shipping confirmation email with your tracking information. Please check your inbox and spam folder.
Free Shipping
Carriers: UPS / FedEx / EMS
Cost: Free
Processing Time: 1–3 Business Days
Shipping Time: 7–15 Business Days
Estimated Total Delivery Time: 8–18 Business Days
Delivery times are estimates only and may vary due to customs clearance, carrier delays, weather, holidays, or other circumstances beyond our control.
For most destinations, customers will not be required to pay additional customs duties or import taxes upon delivery.
However, customs regulations vary by country. In certain cases, local customs authorities may impose additional duties, taxes, or fees. Any such charges, where applicable, may be the responsibility of the customer.
If you have questions about customs requirements in your country, please contact us before placing your order.
Once an order is in transit, we cannot change the delivery address.
If you need to update your shipping address, please contact us within 24 hours of placing your order at support@solfigo.com.
While we will do our best to assist you, address changes cannot be guaranteed once an order has been processed.
If you change your mind before your order has been shipped, you may request cancellation within 24 hours of placing your order.
Once an order has been shipped, cancellation may no longer be possible. In such cases, please refer to our Return & Refund Policy.
If a package is returned because of an incorrect or incomplete shipping address provided by the customer, the customer may be responsible for additional shipping and handling costs.
Once the returned package is received, any applicable refund will be processed in accordance with our Return & Refund Policy, after deducting applicable shipping or handling costs.
After placing an order, you will receive an order confirmation email containing your order number and purchase details.
If you do not receive your confirmation email, please check your spam or junk folder. If it is still missing, contact us at support@solfigo.com with the subject line “Order Confirmation Not Received.”
You can track your order using the tracking number provided in your shipping confirmation email.
If you have not received tracking information within 7 business days, please contact us at support@solfigo.com and we will be happy to assist you.
Once an order has been shipped, we are unable to stop the delivery process.
If you refuse delivery of a package, any applicable shipping, handling, storage, and return costs may be deducted from your refund in accordance with our Return & Refund Policy.
If your package arrives damaged, please take clear photos of the package, shipping label, and product as soon as possible after delivery.
Please contact our customer support team at support@solfigo.com with your order number and supporting photos.
We will review your case and respond as soon as possible.
If you have any questions regarding shipping, delivery, or your order, please contact us at:
Email: support@solfigo.com
Customer Support Hours: Monday–Friday, excluding public holidays.
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